We take your privacy seriously at Unstuck Psychological. The document below explains what information we collect, what we do with that information and our information security policy.

Personal Information

When you sign up for any of our services, we will ask you to provide contact information necessary to deliver that service, for legal reasons and for your future convenience. This will include name, home address, e-mail addresses and payment details (credit or debit card, e-transfer information, or details regarding your Benefits provider). If you need support, for example with the online booking system, our staff may need to know information to solve the problem such as operating system, browser software and editing software.

When you visit our website, we do record certain information using Google Analytics such as your location, browser version, IP address, screen resolution, operating system and flash support. This is strictly capture for the purpose of providing the most effective and appealing web site for all our visitors.

Information Uses

We will use your personal identifiable information in the following ways:

– For payment purposes, and to provide convenient and targeted support such as appointment changes.
– To contact you, which may include email, text or phone services.
– To announce special offers, general announcements and news. Please note you can opt out of receiving these emails at anytime by following the instructions at the bottom of the e-mail.
– To improve our service and the marketing of our services. This could include using your demographic location to improve targeting of our website and customise your visit.

We will NEVER provide your personally identifiable information to any persons other than to those which require us to do so under law enforcement or regulatory agency requirements, or to third parties when needed to provide the products or services that you request, such as payment processing.

We do not under any circumstances, apart from the above, give away or sell your information to any third parties.

Your personal information is safe with us, and is safely encrypted using SSI. Persons under the age of majority in their jurisdiction must ask their parents or legal guardians for permission before sending any information about themselves to us, or via the Website or to Website payment processors.


You should be aware that non-personal information and data may be automatically collected through the standard operation of our Website’s internet servers or through the use of “cookies”. Cookies cannot be used to find your name, email address or anything that is uniquely identifying about you, unless you provide that information.  We use cookies and similar tracking technologies to monitor the activity on our Website, such that we can maximise the effectiveness of our website, and to create a personalized web experience for our users. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Log Files

As with most other websites, we collect and use the data contained in log files. The information in the log files may include your IP address, your ISP, the browser you used to visit Our Website, the time you visited our Website and which pages you visited throughout our Website. Again, this is used strictly for the purposes of website efficiency and optimisation.

Information Sharing and Disclosure

We collect information from our website visitors using Google Analytics. We use this information to better design our Web site and services. This information is never shared by us with any third party. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information

Unstuck Psychological does not share, sell, rent, or trade personally identifiable information with third parties. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described within this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Children’s Privacy

Our Website does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

Specific Terms and Conditions

Unstuck Psychological considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, if necessary, to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of Unstuck Psychological. By using the service you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service, you acknowledge and agree that Unstuck Psychological does not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. While no method of transmission over the Internet, or method of electronic storage, is 100% secure, we have taken every step possible to make your information safe. This website is protected by Secure Sockets Layer (SSL) to protect your information. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Links To Other Sites

This Web site contains links to other sites that are not owned or controlled by Unstuck Psychological. Please be aware that we, Unstuck Psychological Inc., are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Changes To This Privacy Statement

We reserve the right to periodically change our privacy policy to maintain the highest standard of service to our clients, and we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.